Palette Dreams Dress

If you would like to customize a sketch image on a bag, please send a photo to our customer service via WhatsApp at +852 94057044 or by emailing the picture to 1065216390@qq.com. We will create a sketch based on the photo you provide, send the sketch to you for confirmation, and then begin the customization process.

1. Clean gently with a soft, dry cloth.
2. Store in a cool, dry place away from direct sunlight.
3. Consider using a leather protector spray for added protection.
4. Avoid contact with sharp objects and excessive moisture.
5. Do not dry clean or machine wash.

At Sistabag, we take pride in creating items that are made to order. When you place an order with us, we ensure that your item is printed or made specifically for you. We believe in delivering the best quality, and by crafting each item one at a time, we can maintain a high level of attention to detail and ensure that it meets our stringent standards.

Production Time: All orders are processed within 7 - 10 business days before shipment.

Shipping Time: Once your item(s) is dispatched, the estimated delivery time is:

• USA: 7-12 business days
• Rest of world: 12-16 business days

Shipping Fee: We calculate the shipping fee at checkout depending on the size and weight of the product, as well as your shipping address.

Tracking Number: When available, we will send you the tracking number via email so that you can track your order's status.

Worldwide Shipping Available: Yes! We ship worldwide, but the shipping rates and fees may vary depending on your country or region.

If you have any other queries, please feel free to contact us at WhatsApp: +852 94057044

If for any reason you are not completely satisfied with your purchase, we are committed to making things right for you.

We offer a hassle-free return process that goes beyond a simple refund. You can reach out to us by sending an email to 1065216390@qq.com, and our dedicated customer support team will be more than happy to assist you. We will work with you to find a satisfactory solution, which may include a full refund or other arrangements, without requiring you to return the bag.

Your satisfaction is of utmost importance to us, and we are here to ensure your shopping experience with us is nothing short of exceptional. Please don't hesitate to contact us if you have any concerns or questions – we're here to help!